Returns & Refund Policy
At OralCare4U, we want you to be completely satisfied with your purchase. If you’re not happy with your order for any reason, please review our Returns & Refund Policy below.
Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If a product is faulty, defective, significantly different from its description, or fails to meet consumer guarantees, you may be entitled to a repair, replacement, or refund, depending on the circumstances.
Change of Mind Returns
If you’ve simply changed your mind, we may offer a refund or exchange, provided that:
- The item is returned within 30 days of purchase.
- The product is unused and unopened.
- The item is in its original packaging and in a resalable condition.
- Proof of purchase is provided.
For health and hygiene reasons, we cannot accept returns for products that have been opened, used, or where the hygiene seal has been broken. This includes items such as toothbrushes, interdental brushes, floss, oral care products, and other personal hygiene products, unless they are faulty or required to be returned under Australian Consumer Law.
How to Request a Return
To arrange a return or exchange, please contact our Customer Care team at sales@oralcare4u.com.au with your order number and a brief description of the issue. We’ll provide you with return instructions and advise you of any additional information required.
Refund Processing
Once your returned item has been received and inspected, we’ll notify you of the outcome. Approved refunds will be processed back to your original payment method within 5–10 business days. Processing times may vary depending on your financial institution.
If you have any questions about our Returns & Refund Policy, our friendly Customer Care team is always happy to help